![]() They just leave it up to you by saying "just so you know this IP address from this location tried to access your account, if it was you then don't anything and if it wasn't you might want to change your password" but at no point do they actually bother to do anything themselves. It seems their policy (along with Google) is to make people aware of suspicious activity and login attempts but to not actually do anything about like putting a block on your account. I am going to save them in a list on an encrypted USB stick and not bother with any password managers at all, I really don't trust them now after seeing how easy it is for a hacker to get access and change the login information. I have changed all my passwords and used strong passwords made up of a mixture of letters, numbers and characters. I have now set up new email accounts and I will close my old Gmail account. I think I will do a fresh install of Windows on my PC and format the hard drives just to be safe. Perhaps there was a site leak someone that exposed my email address and password?Īny advice on this would be much appreciated. I use Windows Defender and Malwarebytes Premium and they have real-time protection and I have never had any problems before so I'm not sure how the hacker was able to get my information. I did some anti virus and anti malware scans btw and they showed nothing on my computer. Instead they just sent notifications to me overnight while I was in bed and left it up to me to sort out, meanwhile granting access to the hacker to be able to change my password and email address.Īnyway, I don't think I'll be using LastPass again and wondered if I should close my Gmail account as well? I have set up a new email account and changed all my passwords for everything and used much stronger passwords but I don't feel comfortable trusting LastPass or any password manager to keep my passwords and banking details safe anymore. I don't understand why they didn't block access to the account straight away seeing as the person trying to gain access was from a completely different country (or supposedly so, he was using IPVanish) and had a different IP address than mine. I have opened a support ticket with them but they've been very slow to respond and haven't offered any help other than links to those articles I mentioned. I couldn't get any help from LastPass other than articles on their site suggesting I try to revert or reset my master password or if my email address has been compromised, to set up a new account and start to change all my passwords for the sites I use (which I had done anyway regardless of using LastPass). I've also had to order a new sim card for my mobile as the hacker also has my mobile number and so I want to change it. Luckily I had gone to the bank and put a stop on my card (found that someone had made some purchases already on my card but those were cancelled and the money refunded) and they have sent out a new card to me. I have managed to get back into my Gmail account now but my LastPass is still not working due to the email address change and it's showing me as an unknown user. This gave the hacker complete access to every site and service I used and my banking and card details. More worryingly though, I couldn't log into my LastPass account as both the master password and my email address had been changed. ![]() ![]() I then went to my PC to log into my Gmail and found I couldn't get in as the password had been changed. I'm not sure which was hacked first but I woke up one morning to find notifications on my phone from Gmail and LastPass saying my passwords had been changed and someone was attempting access. ![]() Hi, I've recently had a nightmare where both my Gmail and LastPass accounts were hacked and now I'm wondering whether I should delete both accounts and not use them again? ![]()
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